Returns and exchanges are permitted within 14 days from the purchase date.

• Jewelry must be in good condition with all original certificates and accessories.
• Charge credits are issued to the original purchaser on the account to which the item was charged.
• All returns must have a receipt.

1. If there is damage to an item upon delivery, contact us immediately at info@givememories.com for assistance.
2. Email info@givememories.com to receive a return authorization number and return shipping instructions.
3. Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
4. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
7. You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.